Mobile desktop dock not turning on/ adapter error

[ROGuser]

Hi,

I am using a tencent edition rog 2 phone and bought a desktop dock separately. Here are the issues:

1) When I connect the dock to power using the official power adapter and cable provided with my rog 2 phone, there is no power light on the dock

2) When I dock my phone in, even though the phone changes to landscape mode (only when dock power outlet is on), still I do not see any light glowing on the dock, and a message pops up saying "for smooth operation of dock, please use original Asus adapter that came with your phone". Now, I bought a box packed set so I am sure the adapter is original Asus. But not sure why the message keeps popping up.

3) Even though the game genie gives me an option of key mapping (assuming that it detects the phone being connected to dock), the keyboard and mouse are not detected / don't get backliit the way they are supposed to when connected to a laptop/ phone.

Please help.

[bitoybits]

Mine arrived just now as to my surprise, i have the same problems as you guys. It ain't working. Anyone already found a working solution for this problem?? Please do share. Many thanks!

[ayoup]

I need help please I purchased the mobile desktop but nothing appeared on the screen What is the solution?😣💔