Zenfone logo

gbungbun Level 2
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Max pro m2
  2. Firmware Version: 0.75
  3. Rooted or not: no
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


hi @Victor0_ASUS ,

After downgrading to pie my max pro m2 its showing zenfone logo on boot and in software update also why this happens. Can you help me out.


  • Hi there, kindly check if you can perform the below functions:

     Rebooting to bootloader

    Step 1. Switch off the device by pressing the Power button for a couple of seconds

    Step 2. After that hold down Volume Down + Power keys together for a few seconds

    Step 3. Release power key and keep pressing volume down button, you will be then be taken to Recovery mode

    Step 6. In recovery Mode go to Reboot to Bootloader by scrolling down/top with volume button

    Step 5. When Reboot to Bootloader is selected then press power key to confirm option


    Option 2: Performing hard reset(data backup is necessary)

    1. Switch off the device

    2. When the device is off, press (also hold) volume down key and then press (also hold) power key.

      After the device vibrates, release the power key (keep holding volume down key) to enter recovery mode.

    3. Select "wipe data/factory reset" by volume down key (or volume up key), and then press the power key.

    4. Select "Yes -- delete all user data" by volume down key (or volume up key), and then press the power key to start reset.

    5. After the reset is completed, select the "reboot system now" and press the power key to reboot your device.

  • gbungbun Level 2

    after hard reset still zenfone logo appears when we restart the phone and in system update also

  • gbungbun Level 2

    after hard reset still zenfone logo appears when we restart phone and Even in system updates also

  • veeharish2005veeharish2005 Level 4
    edited June 2020

    I think you installed the wrong sku that is why it is showing zenfone logo

    So when next update is released don't update through fota. Download the update from asus website and manually update.

  • gbungbun Level 2

    i download the firmware from asus india and after that 0.75 fota also pop up and i installed this 0.75 and after that i downloaded the 0.92 manually from asus india website

  • I don't know but if you don't have solution to this it is worth a try

  • AkashaAkasha Level 1

    I am quite certain about that the Zenfone Logo during startup is added by the downgrade firmware itself just like In android 10.

    Shouldn't be really a problem, it looks neat and I didn't get about what you informed about the system update part however.

  • gbungbun Level 2

    i am saying that system update also showing zenfone logo see in the screenshot

This discussion has been closed.