HELP PLEASE! Can I back-up my data from a phone I'm locked out of before doing a factory-reset?

ZT-ea958bbcZT-ea958bbc Level 1
edited September 2020 in ZenFone Max Pro Series

Hello, I own a ASUS Max Pro M1 (X00TD)

Is there a way, maybe using my Google account to back my data up before I do a factory-reset?

I don't want to lose my data, so can I do something before I do a factory-reset?

I changed my password a couple days ago, can;t remember it now. Tried unlocking a lot of times, the phone won't consider the fingerprint.

What can I do?


  • Hi there, kindly try and recover your Google account using a different device - Laptop/Mobile. If Google account cannot be accessed then it's a challenge. Kindly share with us a screenshot on which screen your device is stuck on, so that we can help you further.

  • I can access my Google account. Can I perhaps do something now?

    Attached is a screenshot of what happens:

  • Just did a factory reset. No backups.

    Should I root my phone and use a recovery tool to recover data now?

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