Camera can't focus

LailaniLailani Level 1
edited September 2020 in ZenFone 5 Series

What should I do if my main camera can't focus?


  • LailaniLailani Level 1

    Please help me to fix this.

  • Hi Lailani

    Thank you for your asking.

    Does the issue appear only on the stock camera and or on apps like Instagram as well? We suggest that you try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage). And then, if it happened on other apps, try to re-install apps and check again.

    If the issue remain the same, kindly provide the information below so that we could better assist you.

    1. Model Name: Settings>System>About phone

    Refer to the link below to check the model name by model no. in the link

    2. Your current firmware version

    Setting >System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain?

    Furthermore, you could contact ASUS repair center in the country of your residence:

    If it is impossible to access the service center during Covid-19 period, please try Call us:

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