Hi
SamirRanjanPadhan2,
Please provide your firmware version: Settings > About phone > Build number.
battery drain: Is the battery drain problem appearing in use or sleep mode?
To monitor the battery usage, please go to Settings>>Battery>>More>>Battery usage, and stop or reinstall the high battery usage apps.
These are our suggestions to improve the battery drain problem:
https://www.asus.com/IN/support/FAQ/1041741 These are our tips to maintain a healthy battery using habit:
https://www.asus.com/in/support/FAQ/1009546 If your phone is over one year of use, you may go to service center to check the battery health (life cycle remain), and check if replacing a new battery is needed.
not fast charging:
We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again.
Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.
Furthermore, there are some scenarios that may affect the fast charging status:
A. If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.
B. Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.
C. We recommend to test charging in safe mode. How to enter safe mode:
https://www.asus.com/IN/support/FAQ/1005163If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system.
If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking.
If the problem still appears, please tell us at which battery levels does fast charging not work.
all ways force stop: Please tell us the app/app version/ detailed steps you performed/ screenshot or short video
many Android 10 feature not working: Please help us describe in detail what features
pubg playing battery backup low: Please help us describe in detail the issues faced in PUBG
camera quality low after update: Please try clearing cache & storage of your camera and check again.
If behavior still appears, please tell us your camera version and show us an original photo of this problem.
Please also provide us the information as below:
Rear/front camera, the ambient brightness, which camera mode, what camera settings( Screenshot the preview before you take the picture. Also, access the camera settings by tapping the upper right three dots and screenshot this page.)
Thank you.
🙂
