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Zenbook Duo Pro Clean Windows Install - How to return to default duo pro settings?

System: Windows 10 64
Battery or AC: Zenbook Duo Pro UX581GV
Model:
Frequency of occurrence: Consistent
Reset OS: Clean Windows Install (after manually formatting drive)
Screenshot or video:
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Detailed description:I had an issue with Windows Store where I couldn't open Windows Store or any apps. In my search to try and fix this, my efforts only seemed to make things worse. I tried literally everything I researched, and even a standard Windows hard reset wasn't enough. I had to manually format my SSD and reinstall Windows from a USB.

So my issue now is that my computer isn't quite functioning the way the Zenbook Duo Pro did when I got it. I went to the ASUS website to download all the drivers and BIOS for this particular model, but the ScreenPad+ screen only works as a second screen. It lacks the handy quick menu, so I can't even adjust the brightness of it. It also doesn't seem to recognize the Asus Pen the way it used to (instead of using the Ink function it just drags an object on the top screen somehow). I've tried uninstalling and reinstalling the ScreenXpert program, but it never actually shows up for me. I also seem to be missing the display colour options that were available on the Hardware menu of MyAsus (this used to show things like Vivid display options, and a blue light filter). Also the keyboard button for toggling the second screen on and off doesn't work, it doesn't seem to recognize that there is a ScreenPad at all (always showing it disabled).

I know that's a lot ahah, anybody have a solution for all of this?
6 REPLIES 6

TitanZen
Star II
I had some of those problems too at one point. I had to reinstall Microsoft Store only through some run commands because it would not open up I would get a message of needs a newer version of the store app. That got it working but some apps partially working (MyASUS) included.
My computer updated the latest windows update 1909 stuff and that got the store working correctly it also downloaded and installed the latest update of MyASUS and the splendid and link to myasus features were back on the menu.
I went through multiple resets trying to fix it but I could not fix the store it was always gone after each reset so run comands to get it back but my apps were also not updating to the newest till the latest Windows 1909 update.

AnthonyLee_ASUS
Rising Star I
Hi @mytchmacfarlane Since you have reinstall windows, we would suggest you to check if your windows has finished windows update (settings -> Update & Security -> Check For Updates). Make sure that all updates are performed. After that, please check your BIOS version is up to date (version 307). Please refer to this link for BIOS update: https://www.asus.com/support/FAQ/1008276
As for the driver, you should uninstall it first before reinstalling in the listed order.
Please let me know if you found any trouble during the process. Thanks!