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ROG Phone 2 screen Black out issue.

rohan_kvs
Star II
My Rog Phone 2 screen automatically goes dark but I can still hear apps running and can interact with the screen if know where the buttons are.
This started a week ago while Playing PUBG. The screen went completely black but I could still hear what was going on. Recently it has been happening even during charging .
I decided to find the source and in doing so I found that whenever the temperature goes beyond 42°C , the screen goes dark. Sometimes to such an extent that I have to soft reboot to get it working. It usually becomes normal after the temperature drops to 41°C and below. I further Confirmed this was related to temperature by running 3D Mark GPU test, and as soon as temperature hit 42°C, my screen went dark. Also Game Genie stops running (air triggers included) after the screen regains display.
The other threads referring to Screen blackouts during charging and gaming may also have a similar issue and yes, I ran the GPU test after the April 5 security patch update and still the results were same.
Kindly look into this.
Thank you.
EDIT: This does not happen when screen recording is on. I tried running GPU test again with screen recording and the display never blacked out even though the temperature touched 44°C at some point.

27 REPLIES 27

vikrantsharma98
Star III
Same issue with me while playing pubg.

sandeepkp1996
Star II
Yah, especially while the phone heats up phone is going blackout

kirankumar17897
Star III
rohan.kvs

My Rog Phone 2 screen automatically goes dark but I can still hear apps running and can interact with the screen if know where the buttons are.

This started a week ago while Playing PUBG. The screen went completely black but I could still hear what was going on. Recently it has been happening even during charging .

I decided to find the source and in doing so I found that whenever the temperature goes beyond 42°C , the screen goes dark. Sometimes to such an extent that I have to soft reboot to get it working. It usually becomes normal after the temperature drops to 41°C and below. I further Confirmed this was related to temperature by running 3D Mark GPU test, and as soon as temperature hit 42°C, my screen went dark. Also Game Genie stops running (air triggers included) after the screen regains display.

The other threads referring to Screen blackouts during charging and gaming may also have a similar issue and yes, I ran the GPU test after the April 5 security patch update and still the results were same.

Kindly look into this.

Thank you.

EDIT: This does not happen when screen recording is on. I tried running GPU test again with screen recording and the display never blacked out even though the temperature touched 44°C at some point.


ROG Phone 2 screen Black out issue.
Same issue for me also please help to fix this issue

sauravshanbhogu
Rising Star II
The Asus people working on the software :
"we don't do that here'