Problems making calls - The other person cannot hear me - ZenFone 5 (ZE620KL)
Thanatosgnu
Level 1
Please tell us some basic information before asking for help:
- Model Name: ASUS_X00QD
- Firmware Version: QKQ1.190723.002.WW_Phone-17.0615.2003.20-20200325
- Rooted or not: Not
- Frequency of Occurrence: At all times
- APP Name & APP Version (If your issue relates to the app): phone (versão 46.0.301643300). The problem also occurs with other calls applications, such as WhatsApp, Google Duo
Hi,
I can hear the other person, but the other person cannot hear me.
This is happening to everyone who upgraded to Android 10 ASOP.
When I use the headset or speak through the speakerphone, the other person can hear me.
This problem occurs using the phone, whatsapp and gooogle Duo application.
Does anyone knows how we can fix this problem?
0
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Comments
Estou com o mesmo problema, precisando de ajuda!
it is unlikely that someone will help solve this problem. just a new update. but knowing ASUS, the update will only come next month
Maybe ur mic pores is filled with dust
Hi,
I believe that the problem may be in "Google Assistance" because when disabling it the audio worked.
That way the other person can hear me.
See the attached image.
Hi michael.andr7,
Is your "OK Google" enabled as well?
If yes, we suggest that you disable OK google and check if this improves the problem.
Please tell us which apps are experiencing this problem.
Hi Thanatosgnu,
Does it appear with voice call or video chat on Duo app?
We've checked with relevant teams about this. In the meantime, we suggest that you disable OK Google.
Thanks for your understanding.
Hi @Y_ASUS ,
The problem appears in both situations...
I already disabled "Ok Google" ...
Thanks
Hi Thanatosgnu,
Thanks for your reply. Could you let us know whether this problem appears in speaker mode?
No
Hi @Y_ASUS ,
when I make calls using the headset or the speakerphone the problem does not appear.
I have the same problem.
Hi all,
A new firmware update version WW-17.0615.2003.22 has been released.
In the version, we improved the issue of no sound in calls when OK Google is activated.
You may manually download from our website: https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/
How to update firmware: https://www.asus.com/support/FAQ/1009748/
Please make sure to back up data before upgrading.
Thank you and have a nice day🙂
i have the same problem.
ASUS Zenfone 5Z
Just for information: I had for a while a similar problem on my 5Z , but only when using WhatsApp for calls (the normal Phone App has always worked fine) . The problem was eventually related to the bad quality of the roaming service: selecting a different local service provider who could ensure 4G connectivity , the problem disappeared and also the phone calls via WhatsApp returned to their standard good quality. So, in my case it was not a specific 5Z phone related issue.