Asus Zenfone 2 Microphone not working

[gamingheart989]

Hello I have a zenfone 2 laser the phone mic doesnt work properly when Volte is enabled but works with Volte disabled and calling with Jiovoice over internet

[gamingheart989]

What? How to solve the mic issue

[victor010]

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue factory reset your phone after taking a full backup.

[labibawad]

Any system update my cell I still on android 6. Why i can not get updates?