Asus Zenfone max pro m2 chrome and Gmail crash

[Jer]

Please tell us some basic information before asking for help:
Model Name: Asus Zenfone max pro m2
Firmware Version:Newest Android 9
Rooted or not:No
Frequency of Occurrence:Always
APP Name & APP Version (If your issue relates to the app):Chrome, Gmail
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I don't know why, but my chrome and Gmail always crash. Everytime I want to search or check my email, these two apps always crashed! I alr do force stop and clearing cache, but it all didn't work! Please help me if you know how to solve this problem. Now I use mozila Firefox because i cant use my chrome.
~UPDATED: FIXED~
To fix this issue, you just need to uninstall update the chrome app on setting, after that, you can update the latest version of chrome at Google play store! It's stable and this bug is fixed!
Thx to all of your replies guys!

[gblando8]

rickoaxeldinata

https://zentalk.asus.com/en/discussion/comment/82052#Comment_82052

Uninstall chrome updates on setting, then update the chrome at Google play store. You don't need to roll back other apps, just need to roll back the chrome.

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Thanks I confirm it works

[irene_mannina]

Ciao a tutti. Ho un asus zenfone max pro m2 da un mese circa
Questa mattina ho avuto lo stesso problema, aprivo l'app Tim e si chiudeva, aprivo google ricerca e si chiudeva, chrome e non cercava nulla. ho disinstallato tutto ciò che avevo installato recentemente, pulito cache , cercato virus, stavo impazzendo. E ho notato quanto è indietro questo telefono rispetto ai samsung.
poi finalmente ho trovato questa pagina e voi che avete avuto lo stesso mio problema e finalmente ho risolto anche io
Grazie 😀

[shreyans]

rickoaxeldinata

Okay guys, so I think this is chrome's 20th may update bugs, from all of your comments, I want to tell you some ways you guys shared to fix this bug:

1. Disable and enable chrome app at settings.

2. Uninstall chrome update(you can do this by going to setting>search chromeapp>Tap the three dots on the top right side>uninstall update). After doing this, your chrome will back to factory version.

3. Waiting for chrome update. While waiting for the update, you can use other browser like mozilla Firefox, duckduckgo,etc.(PS:I tried this way and I realised that other apps that using chrome like Gmail still crashing.)

Thx for all of your replies. I thought that this is my device problem. But after I saw your replies, I realised that this is chrome 20th may update bug! Thx guys!

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Thank you for summarizing the solutions 😀
Problems experienced: Mail not opening on gmail and outlook. Chrome cannot be used for browsing internet. Other apps start to slow down and crash (Youtube).
I benefitted from: 1) disabling and enabling Chrome app (ensures older version of Chrome). 2) stopping auto update of the Chrome app on google play.

[SledgeHammer]

dbss206

https://zentalk.asus.com/en/discussion/comment/81996#Comment_81996

Problem has been solved 🙂

There was a bug in Google Chrome new version. It was not working at all.

Just uninstall the updates of Chrome. Reinstall the update of the same.

Google have rolled back the update to an earlier stable version 🙂

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Installing the new Chrome update after disabling is not working for my Max Pro M1, so I'm keeping the old version.
The old Chrome is keeping all the crashes at bay for now! 😜

[Masood]

Kannan21

I have faced the same problem. Just downgrade you Google Chrome browser and check everything will work. Please check if you are using Google Chrome 83.0.4103.60 please downgrade this version.

After that see everything will work fine.

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Thanks Man...Disable Chrome and tried using all the other apps.....Everything started working absolutely fine...Thanks