Asus 5z camera issue

prashantkute14prashantkute14 Level 1
edited September 2020 in Fan Chat

I am facing a problem with my camera since last mint.The main camera is not taking clear image's at all,only if I switch my phones camera on wide angle mode then only I am able to click clear image.

Please provide me with solution.




  • Battery draining very fast after 10 update

  • Debasish SahooDebasish Sahoo Level 3
    edited May 2020

    Go to camera settings and click on restore default settings and then check. This might help

    Thank you😊

  • Hi, kindly follow the below steps:

    1. Check your phone for latest software version

    2. Go to Camera settings & try changing focus mode

    3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

    4. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    5. If still you face the issue factory reset your phone after taking a full backup.


  • I am also facing this blur problem after.70 update I try factory reset nothing is changed and also visit service centre they simply told you have to replace the camera cost around 4,700. I feel very bad using asus device. In future I never do that mistake again.

  • rmohan.vrmohan.v Level 1

    1) I am also facing this blur problem after.70 update I try factory reset nothing is changed. Does asus know about this problem? A camera update is needed immediately.

    2) Battery draining much faster in calls and have to charge my 5z twice a day. Also facing frequent call drops without any reason. Need an update immediately.

    Below is a photo for reference.

  • Same here, something is wrong with .70 update

  • Dear Mod, Please provide solution

  • Same problem here, the main câmera no longer focuses after the last update.

    ZenFone 5

  • AmitGardeAmitGarde Level 5
    edited June 2020

    Hi All,

    Even after trying this quoted troubleshootings your issue is not solved than please take your device to nearest service centre and get your problem fixed as it may be hardware problem where OIS motor mechanism may be faulty or malfunctioning

    Backup all your data before going to service centre


  • Same problem occurs in my 5Z as well... Seems like model get outdated... Take some action asus... In this pandemic we are going to support you here in India to boycott Chinese phones. Plz fix all issues asap... Thanks...

  • Same problem after receiving latest update.

    Even I also did factory reset but nothing happens.

    I have became frustrated because of this.

  • ZT-d8b4b4e7ZT-d8b4b4e7 Level 1
    edited July 2020

    I am also facing this camera issue. The camera is not able to focus distant objects even I tried manual focussing but no improvement. I have tried clearing the storage and the cache for the app and resetting my phone. All in vain. So many people are facing the same issue at the same time I don't think this is any hardware issue. Also when I am on call having earphones plugged in the screen doesn't turn off even after pressing the power button. People at Asus please fix these asap. First you people didn't provide the native video calling feature and now this. Highly disappointed 😖

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