OTA not working

theoparis2019theoparis2019 Level 1
edited September 2020 in ROG Phone 2

I sent my phone for repair and since then I no longer receive OTA updates. My phone has its bootloader locked.

Please help me!


  • @theoparis2019 I've sent you a PM, envelope icon in top right corner.

  • Hi.

    I just got a new ROG Phone 2 Strix version from Official Asus Store. But the OTA does not wotk also. Why? I am on Android 9 with October 1st 2019 security update (WW_16. 0631.1910.44_0).

    When I did manually, also nothing.

    Please help me.

    Thank you in advance.

  • After checking, I notice that you are not up to date and that it is not normal for you not to receive OTA updates. Have - you already do a manipulation for example unlock your device ( the bootloader). In this case the OTA updates no longer work'. Maybe someone will see your message and fix the problem.

  • plzhealmeplzhealme Level 1
    edited May 2020

    Yes. I found it not normal too and no, i did not do anything like unlocking bootloader or whatsoever.

    I use it as as it is, as soon as I received it from Asus Official Store.

    It is frustrating to not have OTA update with the global version, which is the reason why I bought this version at the first place.

This discussion has been closed.