BSOD UX463FA Brand new

ivydene25ivydene25 Level 1
edited September 2020 in ZenBook
  1. System: Windows 10
  2. Battery or AC: Either
  3. Model: UX463FA
  4. Frequency of occurrence: After hibernate
  5. Reset OS: Yes
  6. Screenshot or video:


Detailed description:I have had this notebook about two weeks. It is brand new with no changes or mods. I want the system to Hibernate , not sleep, so have switched this functionality on in Control panel. Every time I hibernate the system it gives me a BSOD on restart. I have contacted support who asked me to do a system restore. I have done this and the system behaves the same. So I am offered a repair! This is a brand new piece of kit!

I have to wonder why the hibernate option is switched off by default! Is there a known problem that is being covered up?

Does anyone else use hibernate and what are your experiences?

Cheers Jim


  • Hi @ivydene25

    Please kindly check if your BIOS, Windows (1903/1909) is up to date, and let me know the version? Also kindly provide us the BSOD error message. 

    As for the hibernate option switched off by default, may I know where did you find this option?


  • upload all the .dmp files and .dump files tpo gogle drive , get the sharing link , paste the link here.

    I want to analysis the causes for BSOD issues

This discussion has been closed.