Basic info:
Model Name: Zenfone 5Z (ZS620KL)
Firmware Version: WW-100.10.107.70
Rooted or not: No
Frequency of Occurrence: All the time
APP Name & APP Version (If your issue relates to the app): Not applicable
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
About an year ago, when I bought my device, I noticed some kind of burn-in on the screen. I asked for help in social media groups and I was told that this situation only occurred on Amoled screens etc. Time passed and the Burn-in disappeared completely.
About 10 days ago I noticed that the problem came back with great intensity. However, it is not Burn-in as we usually see on Amoled screens, it seems to be a system bug. If I stay with the screen still for a few minutes, the next screens will show marks from my last open applications.
Interestingly, if I take a screenshot, the "shadows" will not be visible on the print. The images were recorded by a separate camera.
I already formatted, I already did cache cleaning, I keep ALL my apps updated. I don't know what to do and I ask the asus support staff for help.
My device has never been dropped, has no scratches on the screen and has never been submerged. It is as original as it should be.
Edit: 2 more pictures
Model Name: Zenfone 5Z (ZS620KL)
Firmware Version: WW-100.10.107.70
Rooted or not: No
Frequency of Occurrence: All the time
APP Name & APP Version (If your issue relates to the app): Not applicable
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
About an year ago, when I bought my device, I noticed some kind of burn-in on the screen. I asked for help in social media groups and I was told that this situation only occurred on Amoled screens etc. Time passed and the Burn-in disappeared completely.
About 10 days ago I noticed that the problem came back with great intensity. However, it is not Burn-in as we usually see on Amoled screens, it seems to be a system bug. If I stay with the screen still for a few minutes, the next screens will show marks from my last open applications.
Interestingly, if I take a screenshot, the "shadows" will not be visible on the print. The images were recorded by a separate camera.
I already formatted, I already did cache cleaning, I keep ALL my apps updated. I don't know what to do and I ask the asus support staff for help.
My device has never been dropped, has no scratches on the screen and has never been submerged. It is as original as it should be.
Edit: 2 more pictures
João CecchettoYeah i faced this for few times on latest .70 update and now it has disappeared suddenly last days thats definately a software issue this needs attention 🧐🤨@CH_ASUS @Y_ASUS @Anders_ASUSBasic info:
- Model Name: Zenfone 5Z (ZS620KL)
- Firmware Version: WW-100.10.107.70
- Rooted or not: No
- Frequency of Occurrence: All the time
- APP Name & APP Version (If your issue relates to the app): Not applicable
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
About an year ago, when I bought my device, I noticed some kind of burn-in on the screen. I asked for help in social media groups and I was told that this situation only occurred on Amoled screens etc. Time passed and the Burn-in disappeared completely.
About 10 days ago I noticed that the problem came back with great intensity. However, it is not Burn-in as we usually see on Amoled screens, it seems to be a system bug. If I stay with the screen still for a few minutes, the next screens will show marks from my last open applications.
Interestingly, if I take a screenshot, the "shadows" will not be visible on the print. The images were recorded by a separate camera.
I already formatted, I already did cache cleaning, I keep ALL my apps updated. I don't know what to do and I ask the asus support staff for help.
My device has never been dropped, has no scratches on the screen and has never been submerged. It is as original as it should be.
Edit: 2 more pictures
Zenfone 5z - Burn-in/Screen retention
