Rog Phone 2 Display broke inside with no physical damage at all.

[Prashantmalik49]

I bought this phone on 31st December 2019. Everything was going great gaming experience was good and I was totally happy with my phone until 2 days before when suddenly my phone screen touch stopped working, I was unable to understand the issue and reason behind it then my screen started turning bluer and bluer then, So I switched off the phone because of nervousness and then later in when I tried starting it the whole screen was blacked out. I could have hear only phone restart sound but screen was complete black. Later I noticed a small break inside the screen although there is no physical damage in outer part of phone not even a Scratch I was using silicon case with my phone. So I contacted Asus customer care and told them regarding my issue on that they said there should be no damage and breakage only then they could repair it under warranty otherwise you would have to pay for the screen which is around 16000 INR. Which is really shocking for me. I'll be charged for the manufacturer or technical error while still in warranty. I had really good faith on Asus company and its products but after whatever have happened with me recently is really drastic experience. I would never be able to purchase any of the Asus product and would definitely leave 1 star review over amazon and other websites and would also explain my terrible experience with this phone and Asus customer care.

[Prashantmalik49]

Prashantmalik499

I bought this phone on 31st December 2019. Everything was going great gaming experience was good and I was totally happy with my phone until 2 days before when suddenly my phone screen touch stopped working, I was unable to understand the issue and reason behind it then my screen started turning bluer and bluer then, So I switched off the phone because of nervousness and then later in when I tried starting it the whole screen was blacked out. I could have hear only phone restart sound but screen was complete black. Later I noticed a small break inside the screen although there is no physical damage in outer part of phone not even a Scratch I was using silicon case with my phone. So I contacted Asus customer care and told them regarding my issue on that they said there should be no damage and breakage only then they could repair it under warranty otherwise you would have to pay for the screen which is around 16000 INR. Which is really shocking for me. I'll be charged for the manufacturer or technical error while still in warranty. I had really good faith on Asus company and its products but after whatever have happened with me recently is really drastic experience. I would never be able to purchase any of the Asus product and would definitely leave 1 star review over amazon and other websites and would also explain my terrible experience with this phone and Asus customer care.

Rog Phone 2 Display broke inside with no physical damage at all.

P.S I've received my phone back yesterday completely fixed without any extra charges at all. I am overwhelmed with the Asus Service support, They got it picked from my location and repaired it and dropped to my location back. I am obliged to write best about services i received. Thanks a lot Asus for great services.

[kchinnavigneshr]

Prashantmalik499

https://zentalk.asus.com/en/discussion/16751/rog-phone-2-display-broke-inside-with-no-physical-damag...

• P.S I've received my phone back yesterday completely fixed without any extra charges at all. I am overwhelmed with the Asus Service support, They got it picked from my location and repaired it and dropped to my location back. I am obliged to write best about services i received. Thanks a lot Asus for great services.

View post

Where are from and where is this service center located?

[Prashantmalik49]

kchinnavigneshraja

https://zentalk.asus.com/en/discussion/comment/45999#Comment_45999

Where are from and where is this service center located?

View post

Nehru place, Ashok Building, 2nd Floor and I am live in Delhi-110041.

[Devil1805]

Where I can find service centre in mumbai near sion area please let me know as I am having issues with the screen in my asus rog phone 2

[simaowrl]

Prashantmalik499

I bought this phone on 31st December 2019. Everything was going great gaming experience was good and I was totally happy with my phone until 2 days before when suddenly my phone screen touch stopped working, I was unable to understand the issue and reason behind it then my screen started turning bluer and bluer then, So I switched off the phone because of nervousness and then later in when I tried starting it the whole screen was blacked out. I could have hear only phone restart sound but screen was complete black. Later I noticed a small break inside the screen although there is no physical damage in outer part of phone not even a Scratch I was using silicon case with my phone. So I contacted Asus customer care and told them regarding my issue on that they said there should be no damage and breakage only then they could repair it under warranty otherwise you would have to pay for the screen which is around 16000 INR. Which is really shocking for me. I'll be charged for the manufacturer or technical error while still in warranty. I had really good faith on Asus company and its products but after whatever have happened with me recently is really drastic experience. I would never be able to purchase any of the Asus product and would definitely leave 1 star review over amazon and other websites and would also explain my terrible experience with this phone and Asus customer care.

Rog Phone 2 Display broke inside with no physical damage at all.

That is exactly the exact same thing which is happening to me right now, and its a huge coincidence since I got it on the 31st of December as well. They will be picking it up tomorrow so I hope I have the same service as you since I did nothing for the crack inside to happen.