It is not cable issue. I tried other fast charging cables from Huawei and Samsung
You guys not alone.
I Just Faced this problem two days ago, My Phone ASUS Zenfone 5Z.
Even I have the same problem, it stopped fast charging from mid April and no updates have helped.
I dare to say that it the loosen usb port, if you search for zenfone 6 2019 logic board, the usb port is hold by 2 very weak connectors, over sometimes these port become loosen, this is why there are so many charging problem in z6 including me, you can test this, while charging shake the usb cable near the usb port, at some angle you will get ++ fast charge
It seems somewhat legit because for me fast charging cuts off only if the phone becomes too hot while charging then i turn off the charger for like 10-15 seconds and turn on it will fast charge again.
For me it's nothing to do with the cable or port i guess.
Then what about 5z their ports are also loose?
What about this issue@Anders_ASUS @LP_ASUS @CH_ASUS
I've gathered a lot of logs regarding different charging issues on both ZenFone 6 and ROG Phone 2. So far they have all looked like hardware issue but we can't know for sure before we can take a look at some of these devices (which hasn't been possible because of covid19)
Let us hope you can check and rectify this issue.
I am having the same problem when the phone becomes too hot and I charged my phone while air conditioner (ac) is running multiple times so that the device doesn't get too hot and fast charging didn't cut off in that environment when the device is cool.
These are my testing experience.
@Anders_ASUS @LP_ASUS @CH_ASUS
This fast charging cut off problem started after last 2-3 updates.
Let us hope you can check and give a solution for this issue👍
Also check for any third party(pirated apps) which are running continuously in the background even though you restricted using auto-start manager
For me it is the problem which made the phone too hot now it's normal hot not that much and the speed also increased drastically.
Hope it helps👍
Okay I will check that and thanks.
I believe in some cases, it's hardware (wither cable, charger, USB-connector in phone or circuit board), in some cases it's a background app that's increasing the temperature and in some cases, it's just because the user lives in a constant 30+ celsius environment. But the bottomline is that we haven't found any bug that's causing this
Fast charging cut off while charging and turns back on after some time and I didn't even turn off the charging switch and removed cable from the phone.
Check the video footage hope this helps to solve the problem.
THERE IS NO ISSUE WITH THE CABLE I HAVE ORDERED THREE CABLES USED ALL BUT CHARGING IS STILL VERY VERY SLOW. 4 PER CENT IS CHARGED IN AN HOUR. SO MANY PEOPLE' HAVE COMPLAINTS BUT ISSUE IS NOT RESOLVED YET.
Please @Anders_ASUS it's need to be fixed immediately or recall the update other wise user going to face a very big problem because of huge battery need fast charging.
We are telling that issue with the update, as of our concern recall the update then check what will happen.
It's 4 hours to get the charge of 34 percentage I think it's not even receiving the charge of 5 volts do something please
Thanks for the acknowledgement. 👍. Things like this make people believe in the brand.