My zb602 is detected as zb601 and cant connect to pc
diniezaidi
Level 1
Please tell us some basic information before asking for help:
- Model Name: zenfon max pro(m1)
- Firmware Version:PKQ1.WW_Phone-16.2017.2004.06320200407
- Rooted or not:not
- Frequency of Occurrence:permanent
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Comments
Hi diniezaidi,
Sincerely apologize for any inconvenience caused. Please provide the information below so that we can better assist you.
1. Phone Serial Number (Find the serial number in “Settings” -> "System" -> ”About phone” -> ”Model & hardware”-> ” Serial number” or https://www.asus.com/support/article/566)
2. PC product name
3. Which funtion did you try to connect the phone with PC, bluetooth or USB cable? Both of them could not perform well or only one? Could you tell us the steps you performed?
Furthermore, please try to connect PC with different phones to ensure PC performance. Thank you.
Both are same.