Screenpad dosent work after format

[pablo_garcialeo]

System: Windows 10
Battery or AC: AC
Model: ZenBook Pro 15 UX580GD
Frequency of occurrence: Always
Reset OS: Yes
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Detailed description：
I have recently formatted the computer and after installing windows I cannot make the screenpad work.
I have tried to install the provided drivers but I have not been able to install.

[Blake_ASUS]

Hello mimilazarevic1992,
may you try it again?
after you reset the device, the upgrade notice should pop up again,
then you run the process again from there.
please do not install any other thing separately before this,
if there is any error message during the process, please kindly provide a screenshot.
If not, all the drivers and APPs you need for screenpad 2.0 would be installed itself.

I'm sorry that your device does not support Asus Control system interface v2,
so for your confusion about My ASUS, please refer to below link
[MyASUS for Windows] Why can I only see the Thank you.

[mimilazarevic19]

Hi Blake,
I downloaded windows 10 and created bootable usb drive, I did full reinstall and deleted everything, after that I waited for windows update to complete and install all updates, after that I installed asus live update, installed few critical updates and now there is screenpad 2.0 upgrade tool as recommended update but it won't install, there is no error message, just when i check log it says it failed. When I press f6 there is only option to enable or disable touchpad. I don't know what else to do.

[Blake_ASUS]

Hello mimilazarevic1992,
I see~ I got your point. Let me try it myself as well.
may you take the screenshot of this situation? So I can compare it with mine, make sure we are on the same page?
I will check with our technical support about it.
Thank you.

[mimilazarevic19]

Here are some screenshots, please advise me what else can I do?

[mimilazarevic19]

My problem is still not resolved and I've tried everything I could think of. This is highly disappointing considering I paid a lot of money for this model with screenpad. Not sure if this is Windows or Asus issue.