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Zenbook WiFi signal strength loss

donald_osmond
Star I
System: Zenbook 13
Battery or AC: Both
Model: UX331UA
Frequency of occurrence: Continuous
Reset OS: Yes
Screenshot or video: No
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Detailed description:The signal strength of Intel Dual Band Wireless-AC 8265 chip deteriorated over night. I can only detect a wireless network if the unit is less than 5 metres away from router. Reloaded drivers and sent the unit in to the local ASUS repair center. Finding was that chip was damaged in some way.
Is there another possibility?

3 REPLIES 3

Blake_ASUS
Community Legend II
Hello Donald,
Is there any issue with the repair center that you would like to ask for more issue cause or verification?
Thank you.

donald_osmond
Star I
The repair center was unsure what the fault was. I would just like to know if they may have missed something. The unit less 18 months old and I was told that the only way forward was to replace the main board. This is very expensive.
Just disappointmen.

Thanks

Blake_ASUS
Community Legend II
Hello Donald,
Our official service center is responsible to find out the correct root cause and fix it for you.
please kindly wait for the result.
Thank you.