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Camera blur problem

ajaydhainje6ajaydhainje6 Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone 5z
  2. Firmware Version: android 10
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: yes
  5. APP Name & APP Version (If your issue relates to the app): camera app

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

======================================== hello god of bugs

i want to ask you about camera app it is possible to fix this problem of camera app because I konw it is very big problem to slove you

Because I know your speciality is create bug not to slove the bug

Comments

  • sakshammitra096sakshammitra096 Level 1

    The customer care isn't ready to acknowledge this issue after android 10 update. They simply denied it altogether.

  • victor0_ASUSvictor0_ASUS mod

    Hi, kindly follow the below steps:

    1. Check your phone for latest software version.

    2. Go to Camera settings & try changing focus mode.

    3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App.

    4. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    5. If still you face the issue factory reset your phone after taking a full backup.

This discussion has been closed.