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An issue regarding fingerprint lock

deeppaul589
Zen Master I
I've noticed that during unlock the whole screen slightly lights up

9 REPLIES 9

deeppaul589
Zen Master I
Anders_ASUS

https://zentalk.asus.com/en/discussion/18126/an-issue-regarding-fingerprint-lock

no because every time we try to log someones device for this issue, it stops happening. Does this happen to you a lot?


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I havent tried it, could you tell me how to do this ?

Anders_ASUS
Hall of Fame III
deeppaul589

https://zentalk.asus.com/en/discussion/comment/50967#Comment_50967

I havent tried it, could you tell me how to do this ?


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No, I mean, how often do you see this issue? I have it on my own device maybe once per month and never when I have time to start the log tool and create a log. If you have it more often, then I can send you the tool and instructions.

deeppaul589
Zen Master I
Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/50986#Comment_50986

No, I mean, how often do you see this issue? I have it on my own device maybe once per month and never when I have time to start the log tool and create a log. If you have it more often, then I can send you the tool and instructions.


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I always have this. Everytime. Starting from A9 even now. If you want to see more videos I can make it.

Anders_ASUS
Hall of Fame III
deeppaul589

https://zentalk.asus.com/en/discussion/comment/51024#Comment_51024

I always have this. Everytime. Starting from A9 even now. If you want to see more videos I can make it.


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That's great! I'll send you the log tool right away. Maybe now we can find out why it happens and fix it once and for all

deeppaul589
Zen Master I
@Anders_ASUS please make it a priority to solve this issue, other manufacturers had this issue at the beginning but they quickly solved this with software update. This bug is super annoying, please make it a priority. If you need more logs I can help.