ROG Phone 2 (12/512) Freezes and Auto Restart Problem

[Jerel]

Help... ..,my phone suddenly freezes from time to time especially while playing. (less than 2 hours of playing)
Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.
Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.
Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.

[Aminfikhri]

albinisalbin

ROG 2: I am facing similar issue. My phone switches off during gaming. It started while playing Aspha it used to happen while playing COD & PUBG also. It randomly shuts down all of a sudden.

Tried Android 10, Roll back to 9, factory reset everything. but problem is still there. Can't play any game it's so annoying to have a gaming phone worth 40k and can't play any game.

Due to lockdown as I can't send to service centre as well. I don't think this is a software issue as it is happening in all games. I have even taken games out of armory crate and played still it goes off during 10-15 mins of gaming.

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Same goes with me.No idea what's happening.

[Anders_ASUS]

albinisalbin

ROG 2: I am facing similar issue. My phone switches off during gaming. It started while playing Aspha it used to happen while playing COD & PUBG also. It randomly shuts down all of a sudden.

Tried Android 10, Roll back to 9, factory reset everything. but problem is still there. Can't play any game it's so annoying to have a gaming phone worth 40k and can't play any game.

Due to lockdown as I can't send to service centre as well. I don't think this is a software issue as it is happening in all games. I have even taken games out of armory crate and played still it goes off during 10-15 mins of gaming.

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I'm sorry to hear that. As you say, it really does sound like hardware issue

[albinisalbin]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/73428#Comment_73428

I'm sorry to hear that. As you say, it really does sound like hardware issue

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Any idea why it happen only during gaming. ?!
It is not happening while using any other app.

[Anders_ASUS]

albinisalbin

https://zentalk.asus.com/en/discussion/comment/73720#Comment_73720

Any idea why it happen only during gaming. ?!

It is not happening while using any other app.

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We can check. Expect to get a private message (envelope in top right corner) containing a log tool and instructions on how to proceed. Thank you!"

[dein2k]

It is also happening to my Rog Phone 2 too, every time I use my phone to test benchmark, it shutdown. The phone cannot handle heavy task even I tried to update to Android 10 latest version it went 99% and then it shutdown. I have tried different games like PUBG, Asphalt, Mobile Legend any random time it shutdown..