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ystem update failed (3) unknown error system restored to previous configuration

kyenna24
Star II
ZF Model: ZB602KL
RAM: 1G
Firmware/APP Version: WW-16.2017.2002.061
Frequency of Occurrence: System updated failed
Rooted: No
APP Name: Asus zenfone max pro m1 zb602kl
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202004/06/004020qvrmvqto9qowstwv.jpg

Hello everyone, this is kat and I am Deaf, please help me how to fix for system update failed (3) unknown error system restored to previous configuration asus zenfone max pro m1 after firmware 061 from android 9. Please help me. I tired to fix for firmware android 10 but still system update fail. Please help me, thanks. If yes, just commend here please or just email me on kyenna24@gmail.com please.
30 REPLIES 30

BlueHunt
Zen Master I
kyenna24

https://zentalk.asus.com/en/discussion/comment/72679#Comment_72679

Please email me, I can email you. please.


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It would be better for other users too if you can tell me the current Firmware version of your phone so that I would definitely help you with the correct resolution and you would fix the issue by today.

shuhaib
Star III
If you are on latest version that is Android 9 firmware .61 ,
You cannot downgrade to firmware.60 or upgrade to Android 10beta.
Only those who using the .60 firmware only to upgrade android 10beta.

shuhaib
Star III
Y_ASUS

Hi kyenna24,

This issue is under investigation.

We will notify you once we receive any update on this issue.

Sorry for the inconvenience caused.


View post
I think , If you are on latest version that is .61 ,
You cannot downgrade to firmware.60 or upgrade to Android 10beta.
Only those who using the .60 firmware only to upgrade android 10beta.
Anyway ..any solutions please help us.