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STRANGE SCREEN LIGHTUP DURING ONGOING CALL

adityapruthi200
Rising Star II
Please tell us some basic information before asking for help:
Model Name: ZENFONE 5Z
Firmware Version: WW-100.10.107.70
Rooted or not: NOT ROOTED
Frequency of Occurrence: 9/10 TIMES
APP Name & APP Version (If your issue relates to the app): SYSTEM UI
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
This issue is happening since the first android 10 roll out.i assumed it would get solved but no luck! I have mentioned this issue in my previous post but due to the removal of old zentalk app I no longer have access to those posts.
I'M experiencing this Strange type of issue Actually the problem is when i am on a call and talking with my earphones plugged in ,and when I lock my device (by double tapping, there is a strange screen lightup during that time. As if the screen has some partial brightness.it annoys and i think since the zenfone 5Z doesn't has a oled display it will be very much battery consuming.
Look at the screen shots attached.
This image is when I'm on a call.
1O5AEOOTA61H.jpg




This image is when the call has been disconnected (normally locked,completely blacked out.)
6JMIH1YISDJG.jpg


Ps. I have aley tried the following :
Cleared cache.
Removing earphones (talking on speaker).
Tried in safe mode.
Reset my settings.
Factory reset.
Downgrade to pie and then upgrade to android 10 (problem is/was not there in pie)
Can someone from the members or the moderators confirm and reply the same. It is a serious bug which needs to be rectified.
Pls asus look into this issue. 🙏🏻🤞🏻
Regards
Peace.

22 REPLIES 22

adityapruthi200
Rising Star II
Pls someone reply...... 🙏🏻🙏🏻🙏🏻

hkumar73
Star II
Can someone duplicate this issue???

hkumar73
Star II
Experiencing same issue here also....

adityapruthi200
Rising Star II
hkumar73

Experiencing same issue here also....


View post
Asus pls reply regarding the same... Pls