Zenfone6 main camera focus issue

[lawrence_foreve]

Please tell us some basic information before asking for help:

1. Model Name: zenfone 6
2. Firmware Version: 16.1220.1906.174
3. Rooted or not: not rooted
4. Frequency of Occurrence: always, since a few days ago after updated the firmware
5. APP Name & APP Version (If your issue relates to the app):
   

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================
The main camera can only focus on certain length, all other distance becomes blur. Happens to photo and video, however the wide angle camera seems not affected.

[Anders_ASUS]

mafaldapr

https://zentalk.asus.com/en/discussion/comment/72126#Comment_72126

Any suggestion for apps?

I use the Camera default app

https://zentalk.asus.com/en/discussion/comment/72128#Comment_72128

I wish i could have a close-up like that!!! 😭

I have that warning message too but the focus is still not working as you can see on previous photos.

I called to Asus Support Center and they sent me some mails to Safe Mode, backup data and factory reset.

Nothing new happened. Still with the same issue 😞

View post

If a factory reset doesn't help, then it's hardware issue

[Ihar1sh]

mafaldapr

https://zentalk.asus.com/en/discussion/comment/27950#Comment_27950

Hello!

I've tried all that stuff but i think this is not normal. Is it?

I'm trying to do a close-up but it doesn't focus my thumb nail. Even with clicking in screen to focus and .. nothing 😞

View post

It works fine for me try resetting the data of application

[mafaldapr]

VS-KR

We are not all going to post our thumbs event if it's a thumb up 😂 !

If you have warning message, it seems like your laser auto focus works but your camera doesn't respond.

See if a repair center ... did you drop your phone by the way ?

View post

No, no, not at all.
I've just received it last week by the ASUS Support Center once they didn't have resolution repair for my Zenfone3 Deluxe. They proposed me a new phone (the current i'm using) so i'm still learning it ... and i think this camera is not fully working.
I already talked to Support Center and they're going to pick up to repair 😞

[mafaldapr]

Hi guys,
Just to give you the feedback!
Look who returned today and with the focus fixed 😁
Yaayyyy!!!!!!!
Thank you all for the support and feedbacks!

!

[frizzen]

First photo is the one take a bit far, even tap on the screen to re-focus does not help, still blur; while second photo is much nearer, the photo is much sharper. I have also try to manually adjust the focus by using pro mode, the issue still persists.