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Zenfone6 main camera focus issue

lawrence_foreve
Star II
Please tell us some basic information before asking for help:
  1. Model Name: zenfone 6
  2. Firmware Version: 16.1220.1906.174
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: always, since a few days ago after updated the firmware
  5. APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
The main camera can only focus on certain length, all other distance becomes blur. Happens to photo and video, however the wide angle camera seems not affected.

24 REPLIES 24

kikoly
Hall of Fame II
mafaldapr

You think it's an issue in software? [in "System info" (compilation number)]

or hardware?


View post
It looks like a hardware problem, I suggest you take the time to check it at the service center.

What if you use other camera apps?

Mayendra
Rising Star II
mafaldapr

You think it's an issue in software? [in "System info" (compilation number)]

or hardware?


View post
mine like this
ZGWLB7TX6IWN.jpg

the phone warn me to "move farther to improve focus"

mafaldapr
Star II
kikoly

https://zentalk.asus.com/en/discussion/comment/72116#Comment_72116

It looks like a hardware problem, I suggest you take the time to check it at the service center.

What if you use other camera apps?


View post
Any suggestion for apps?
I use the Camera default app
Mayendra

https://zentalk.asus.com/en/discussion/comment/72116#Comment_72116

mine like this

ZGWLB7TX6IWN.jpg

the phone warn me to "move farther to improve focus"


View post
I wish i could have a close-up like that!!! 😭
I have that warning message too but the focus is still not working as you can see on previous photos.

I called to Asus Support Center and they sent me some mails to Safe Mode, backup data and factory reset.
Nothing new happened. Still with the same issue 😞

mafaldapr
Star II
Going to call them again so they can pick the smartphone to fix it 😥

kikoly
Hall of Fame II
mafaldapr

https://zentalk.asus.com/en/discussion/comment/72126#Comment_72126

Any suggestion for apps?

I use the Camera default app

https://zentalk.asus.com/en/discussion/comment/72128#Comment_72128

I wish i could have a close-up like that!!! 😭

I have that warning message too but the focus is still not working as you can see on previous photos.

I called to Asus Support Center and they sent me some mails to Safe Mode, backup data and factory reset.

Nothing new happened. Still with the same issue 😞


View post
If you have tried Safe Mode, backup data and factory reset, it should be hardware damage. Such a situation must be sent to the service center for processing.