Problems making calls - The other person cannot hear me - ZenFone 5 (ZE620KL)

[Thanatosgnu]

Please tell us some basic information before asking for help:
Model Name: ASUS_X00QD
Firmware Version: QKQ1.190723.002.WW_Phone-17.0615.2003.20-20200325
Rooted or not: Not
Frequency of Occurrence: At all times
APP Name & APP Version (If your issue relates to the app): phone (versão 46.0.301643300). The problem also occurs with other calls applications, such as WhatsApp, Google Duo

Hi,
I can hear the other person, but the other person cannot hear me. 
This is happening to everyone who upgraded to Android 10 ASOP. 
When I use the headset or speak through the speakerphone, the other person can hear me.
This problem occurs using the phone, whatsapp and gooogle Duo application.

Does anyone knows how we can fix this problem?

[Y_ASUS]

Hi michael.andr7,
Is your "OK Google" enabled as well?
If yes, we suggest that you disable OK google and check if this improves the problem.
Please tell us which apps are experiencing this problem.
Hi Thanatosgnu,
Does it appear with voice call or video chat on Duo app?
We've checked with relevant teams about this. In the meantime, we suggest that you disable OK Google.
Thanks for your understanding.

[Thanatosgnu]

Hi @Y_ASUS ,
The problem appears in both situations...
I already disabled "Ok Google" ...
Thanks

[Y_ASUS]

Hi Thanatosgnu,
Thanks for your reply. Could you let us know whether this problem appears in speaker mode?

[jerrymonkeyinc]

Y_ASUS

Hi Thanatosgnu,

Thanks for your reply. Could you let us know whether this problem appears in speaker mode?

View post

No

[Thanatosgnu]

Hi @Y_ASUS ,
when I make calls using the headset or the speakerphone the problem does not appear.