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Bluetooth Media won't play in Car

armando.gonzalez.rharmando.gonzalez.rh
edited September 2020 in ZenFone 5 Series
APP Name: Bluetooth
Rooted: No
Frequency of Occurrence: Always
Model: ZE620KL
RAM: 6G
Firmware/APP Version: Unknown

Hello

I recently changed cars and some troubles have arised with media playback.

Bluetooth connection works fine and calls are received and heard but it won't even let me select the media option for Bluetooth in the car, the only workaround is that the phone is connected with Android Auto active this lets me both hear calls and listen to media playback, I did the test with a Zenfone 5 lite and it connects to Bluetooth with media playback with no issue

I've also cleared the cache of Bluetooth to no avail

Currently on Android 10

Has somebody had a similar issue, if so where you able to fix it?

Comments

  • Y_ASUSY_ASUS mod
    Hi armando.gonzalez.rh,

    Please provide your firmware version: Settings > System > About Phone > Software information
    Please tell us the brand and model of your car.
    Do you mean your previous car can work normally? What is the brand and model of it?
    "it won't even let me select the media option for Bluetooth in the car" > Do you have a picture of the error message?
    Do you mean the media doesn't work when connecting with your car's stereo, but works when connecting via Android Auto?

    Please help us confirm if possible. Thank you :)
  • armando.gonzalez.rharmando.gonzalez.rh
    Last edited by armando.gonzalez.rh on 2020/3/19 10:46

    Hello and thank you for replying, attached you can find the firmware details
    The car is a Suzuki Vitara 2020
    It doesn't display an error message in the stereo, the button in the touch screen for Bluetooth media is pressed but doesn't enter the menu (with another Asus Phone it does this without issue)

    Bluetooth Media is able to be played via a wired USB connection and launching Android Auto
  • Y_ASUSY_ASUS mod
    armando.gonzalez.rh posted on 2020/3/20 02:45
    Hello and thank you for replying, attached you can find the firmware details
    The car is a Suzuki Vit ...

    Hi armando.gonzalez.rh,

    Thanks for your reply.
    Is calling function normal when your phone connects with your car via Bluetooth?
    with another Asus Phone it does this without issue > Could you tell us which ZenFone model and which firmware version?

    Thank you :)
  • armando.gonzalez.rharmando.gonzalez.rh
    Last edited by armando.gonzalez.rh on 2020/3/22 12:38

    Yes calling function is normal when connected with Bluetooth


    It's a Zenfone 5 Lite
  • CarlosRCarlosR Level 1

    Thank you very much I have tried this configuration in a service by 8rental (8rental.com/bus-krakow)with my cell phone and that Bluetooth connection and it has been great for me

  • kskp95kskp95 Level 1

    I have also facing the same issue. Any solution?

This discussion has been closed.