Sliding two fingers on the screen causes jitter.

24

Comments

  • JonathanSR posted on 2020/1/31 18:41
    Firmware ZS620KL = Latest Firmware Version WW-100.04.44.98
    PUBG M version Latest 0.16.5

    Hi JonathanSR,

    Please check your PM for a message I have sent you.
    Thank you :)
  • Jei_ASUS posted on 2020/2/14 08:37
    Hi JonathanSR,

    Please check your PM for a message I have sent you.

    I didn't get a message from you
  • JonathanSR posted on 2020/2/15 09:58
    I didn't get a message from you

    Hi JonathanSR,

    Sorry for the mistake. We've resent the message.
  • that's why it's hard for me to get a chicken dinner. btw my phone is still on Android 9.0.. this issue is present
  • redlithxeon posted on 2020/2/17 22:27
    that's why it's hard for me to get a chicken dinner. btw my phone is still on Android 9.0.. this iss ...

    This is on the firmware, or in the panel itself (hope not), btw they've never fixed, so it's since 8 (Oreo) still on 10 (Q).
  • Hi.
    Same issue as described in video.
    Is there any fix or workaround?

    Thanks
  • jochman84 posted on 2020/2/24 06:59
    Hi.
    Same issue as described in video.
    Is there any fix or workaround?

    Still no solution. Please, ASUS, fix it!
  • Hi Asus.
    can you please confirm, that anyone will try to look on this and let us know?
    It is very easy to replicate this issue, just run any fps game and use 2 fingers in the game at the same time.

    Thanks.
  • Last edited by Bruno~xD on 2020/2/26 17:18
    jochman84 posted on 2020/2/26 11:27
    Hi Asus.
    can you please confirm, that anyone will try to look on this and let us know?
    It is very ea ...
    They are ignoring me for a long time now, theyspoke to Valeera and JonathanSR via Private asking for logs, but I don't know what happened since then.

    You should make a video and create a new thread to try to get their attention.

    When you do it, call via pm each user in this thread
  • JonathanSR posted on 2020/2/14 20:58
    I didn't get a message from you

    Did you get their message? Any news?
  • Jei_ASUS posted on 2020/2/16 21:28
    Hi JonathanSR,

    Sorry for the mistake. We've resent the message.

    JonathanSR sent you the logs? Any news about it?

    More people complaining here, could you help'em? (redlithxeon, jochman84).
  • Last edited by HenriqueP4K on 2020/3/5 11:21

    ***Wrong topic, ignore please***
  • I'm currently facing the same problem here since last Monday.



    I have removed the screen protector and made a factory reset in the device, but nothing has changed.



    It simply doesn't matter which app I'm using, it can be COD Mobile or even Google Maps.
  • zekron4x posted on 2020/3/5 13:37
    I'm currently facing the same problem here since last Monday.


    They asked @JonathanSR for logs but never told us how to get'em. Now they vanished and stopped answering.
  • Hi all,

    Sorry for our late reply.
    The relevant team is looking into the problem.
    We'll notify you once there is any news.
    Sorry for any inconvenience caused and thank you for waiting.
  • Jei_ASUS posted on 2020/3/6 12:57
    Hi all,

    Sorry for our late reply.

    I hope this problem will be resolved soon.

    Thanks for your hard work
  • Jei_ASUS posted on 2020/3/6 12:57
    Hi all,

    Sorry for our late reply.

    Facing same issue since android 8 n have stutters on A10 as well 😔 during any gameplay please fix this asus

    and also battery backup needs more optimisation for A10 facing huge battery drain in latest .46 update during gaming as well as normal use
  • The battery led doesn't change to green when fully charged if the phone is charging while turned off.

    Battery drain is two times worse than the first Android 10 Stable, and ten times worse than Android 9.

    The volume controls under setting are glitching.

    All the system is stuttering like an Xiaomi's intermediate device.

    The touch panel is presenting a low DPI mouse behavior, getting worse while more fingers are touching at the same time. It causes the impossibility of having a flagship gaming experience, like it's better to play on ZenFone 5 than in 5Z (and it's really is, video proof by JonathanSR some replies above).
  • Last edited by zekron4x on 2020/3/10 10:38
    Jei_ASUS posted on 2020/3/6 02:27
    Hi all,

    Sorry for our late reply.
    I've sent the phone to a service center in this weekend, but they've returned it saying it wasn't a hardware issue. It's a recent bought device (2020/02).

    At least here, the battery drain is fine (compared to what Bruno~xD has said). Let's hope this problem can be solved soon.
  • zekron4x posted on 2020/3/10 12:31
    I've sent the phone to a service center in this weekend, but they've returned it saying it wasn't a ...

    Parece ser calibração do painel ou latência da CPU. Desde o lançamento saporra tá assim.
This discussion has been closed.