Touchpad gets unresponsive
System: Windows 10
Battery or AC: AC
Description: Touchpad clicking stops working
Model: UX534FTC
Frequency of Occurrence: Always
Reset OS: No
Hello ASUS,
Just recived my new UX534FTC laptop and I am happy with how nice it is.. but there is a very strange issue.
The Touchpad gets irresponsible, if I press the whole touchpad it starts working but marking everything as I move the cursor.. have to click more on the touchscreen and then it sometimes works. if I FN+F6 it on and off, it works again..
This happens alot just the few hours I have tried it.. installed latest drivers. unistalled drivers.
This is a 100% clean installation.. (well the laptop came today 2020-02-12) to the pickup store.
Directly at the install I could not do anything with the touchscreen exept moving the cursor. Hardware issue?
would feel a shame just receving it and it goes like this...
Hopefully you can help out a bit here
I will call the swedish support tomorrow aswell and ask there.
Battery or AC: AC
Description: Touchpad clicking stops working
Model: UX534FTC
Frequency of Occurrence: Always
Reset OS: No
Hello ASUS,
Just recived my new UX534FTC laptop and I am happy with how nice it is.. but there is a very strange issue.
The Touchpad gets irresponsible, if I press the whole touchpad it starts working but marking everything as I move the cursor.. have to click more on the touchscreen and then it sometimes works. if I FN+F6 it on and off, it works again..
This happens alot just the few hours I have tried it.. installed latest drivers. unistalled drivers.
This is a 100% clean installation.. (well the laptop came today 2020-02-12) to the pickup store.
Directly at the install I could not do anything with the touchscreen exept moving the cursor. Hardware issue?
would feel a shame just receving it and it goes like this...
Hopefully you can help out a bit here
I will call the swedish support tomorrow aswell and ask there. This discussion has been closed.
Comments
Hello thomasson.oskar,
According to your model, you should be having a screenpad 2.0,
not just a normal touchpad.
Have you follow below FAQ to reinstall the correct driver after your clean installation?
https://www.asus.com/support/FAQ/1041344
For the cursor issue,
please record a video of how you touch the screenpad and how the cursor was reacting .
Thank you very much.
hello thomasson.oscar
is it fixed