Android Pie sound problem

edited September 2020 in ZenFone 4 Series
ZF Model: ZE554KL
Firmware/APP Version: WW_Phone-16.0620.1910.19-0
Frequency of Occurrence: All the time
Rooted: No
APP Name:

The Android Pie Beta has a sound problem, ASUS claimed it was fixed in beta 2 but it's still here.
When you answer or make a call (normal call or voip call), the speaker output shifts from 'Stereo' to 'Mono'. There is literally no sound from the ear speaker after this.
Whenever a notification comes, there is a loud crackling noise from the ear speaker. The only workaround to this is to restart the phone after every call.


  • Hi matheusuzumakilol,

    Please check your PM for a message I have sent you.
    Thank you :)
  • Matheus, please, share your conversation with Jei
  • Any solution to the WhatsApp audio problem with Pie release Jan 20, 2020?

    Regarding the audio problem, until now, it is working normally for me. Answering and making calls, phone calls, WhatsApp calls... Everything normal.
    The only big until now is WhatsApp audio, i can't hear them in the ear spk...
  • eduardomc posted on 2020/2/6 13:07
    Matheus, please, share your conversation with Jei

    He told me to collect relevant logs for them to analyze. I said I did a factory reset recently and I no longer suffered from the problem of the audio output going from stereo to mono after a call, but that I am suffering from the problem that after a call, it is no longer possible to listen to WhatsApp audios discreetly through the earspeaker, because the audio stops playing completely when the proximity sensor is covered, so I provided a logcat while reproducing this problem, hope they fix it
  • We are in June 2020 and no news? I know the latest update is a beta version of android 9, it works quite well, but the whatsapp problem is very frustrating. The audio is not played when I hold the phone close to my ear. The proximity sensor seems not work properly. It is a little tiny detail that annoys a lot. I wish I (or we) could get a positive response from @Y_ASUS =D

  • In addition to not being able to hear WhatsApp audio through the ear speaker, when you put an WhatsApp audio to run and put WhatsApp in background most of the time the audio begins to suffer from stuttering/crackling

  • Therefore, we do hope that Asus gives us a response about this! My wife's phone is with this problem and we are not looking for a new device purchase right now.

    Thank you in advance @Y_ASUS

This discussion has been closed.