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Display go black randomly

lucvgs
Star I
System: Windows 10
Battery or AC: AC
Description: Display go black randomly
Model: x510ur
Frequency of Occurrence: Sometimes
Reset OS: Yes

Hello!

The problem is: randomly when Im playing games, the screen of my laptop became black. I already tried without success:

-Change the Grease Past

-Update BIOS

-Play the same game on Ubuntu

-Disable the NVIDIA and play with Intel Graphics

-Play the game monitoring the tempetature and it stay arround 70°C

—-

Just the imagens vanish, but the display still have backlight and the game didnt stop, I can hear everything.

I tried to plug the HDMI cable when the problem happens but in this case everthing stops.

I dont remember if the problem happens with regular use like Chrome, Word, etc. Always playing games.

What could be? Motherboard is dying?

2 REPLIES 2

RAJU_MSC_MATHEM
Zen Master I
black screens in all games or particular games. some times game files are not compatible with the graphics driver , then so it becomes screen black. install generic graphics driver directly from intel and Nvidia. i installed only generic drivers from intel and nvidia, not from asus

i am facing the same issue, a member from Cologne https://magic-escort.com/