Fingerprint scanner not working
Model: ZS621KL
RAM: 6G
Firmware/APP Version: Android 9
Frequency of Occurrence: Always
Rooted: No
APP Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201912/05/043231pjxts6tqkqsxj4gg.jpg
Hi,
Been having trouble with my fingerprint scanner not registering. I've never had a problem until a few days ago.
At first it was working here and there very poorly but as the day progress it stopped working and looking through the settings there's no longer an option in my screen lock.
I didn't get notified of a system update or any updates so I don't know why the option is now gone. Has this also happened to anyone else or any idea how to fix it?
RAM: 6G
Firmware/APP Version: Android 9
Frequency of Occurrence: Always
Rooted: No
APP Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201912/05/043231pjxts6tqkqsxj4gg.jpg
Hi,
Been having trouble with my fingerprint scanner not registering. I've never had a problem until a few days ago.
At first it was working here and there very poorly but as the day progress it stopped working and looking through the settings there's no longer an option in my screen lock.
I didn't get notified of a system update or any updates so I don't know why the option is now gone. Has this also happened to anyone else or any idea how to fix it?
0
This discussion has been closed.
Comments
We would suggest that you update to Android 10 and check if the problem is still appearing.
If you haven't received the update yet, you may check update in Settings > System > System updates.
Thank you
Hi pretty.cherry_,
Sorry to have kept you waiting. The update rolls out in stages.
If you still cannot receive the update, you may try manual update: https://www.asus.com/support/FAQ/1009748/
You may find the firmware file and download it here: https://www.asus.com/Phone/ZenFone-5Z-ZS620KL/HelpDesk_BIOS/
Thank you and have a nice day