My new laptop (vivobook x512fb )when I turn on the device it stays in the as...

[estanikisu]

System: Windows 10
Battery or AC: Battery
Description: My new laptop (vivobook x512fb )when I turn on the device it stays in the asus logo, for which functions I have to press the shutdown button twice and it works correctly, I would like to know why this happens
Model: vivobook x512fb
Frequency of Occurrence: Always
Reset OS: No

[Blake_ASUS]

Hello estanikisu, Please kindly enter safe mode and run troubleshooting. https://www.asus.com/support/FAQ/1013074/ Thank you.

[RAJU_MSC_MATHEM]

use recovery mode, and try startup repair