No earphones included on my brand new rog phone

Why my brand new rog phone does not include esrphones and on internetnet says yes bought it brand new in japan yodobashi store at tokyo


  • Hi lever.luis,

    Is your model ROG Phone 1 or ROG Phone 2?
    Please also check your PM for a message I have sent you.
    Thanks for your help :)
  • Check that you have the latest firmware.
    Turn it off and restart in safe mode.
    Take a video of the problem and upload it.

    These are the usual replies you will get from Asus support.
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