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Why the keyboard is not working properly every time after the new updates?

kings3418
Star I
Model: ZE620KL
RAM: 8G
Firmware/APP Version: M3.15.35.31-Draco_000621
Frequency of Occurrence: Every couple of minutes
Rooted: No
APP Name:

The keys and the buttons are not match and what I type will totally ruined. All keys need to be move up by one column? What the hell is the problem?
3 REPLIES 3

Y_ASUS
Zen Master I
Hi kings3418, What is the name of the keyboard you are using? We would suggest that you clear storage and cache of the keyboard. Settings > Apps & notifications > See all apps > Find your keyboard app > Storage & memory > Clear cache & storage. If the problem is still appearing, could you show us a short video of the problem? To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us. Thank you 🙂

sandavath
Star I
Jei_ASUS posted on 2019/8/20 07:48 Hi kings3418, What is the name of the keyboard you are using?
My keyboard gboard by Google is not working well.

Dipesh
Star I
try going to the gboard app and clear its data.