Why the keyboard is not working properly every time after the new updates?

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 8G
Firmware/APP Version: M3.15.35.31-Draco_000621
Frequency of Occurrence: Every couple of minutes
Rooted: No
APP Name:

The keys and the buttons are not match and what I type will totally ruined. All keys need to be move up by one column? What the hell is the problem?

Comments

  • Hi kings3418,

    What is the name of the keyboard you are using?
    We would suggest that you clear storage and cache of the keyboard.
    Settings > Apps & notifications > See all apps > Find your keyboard app > Storage & memory > Clear cache & storage.

    If the problem is still appearing, could you show us a short video of the problem?
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Thank you :)
  • Jei_ASUS posted on 2019/8/20 07:48
    Hi kings3418,

    What is the name of the keyboard you are using?

    My keyboard gboard by Google is not working well.
  • try going to the gboard app and clear its data.
This discussion has been closed.