ZenUI Launcher Crash

edited September 2020 in ZenFone 4 Series
ZF Model: ZE554KL
Firmware/APP Version: Firmware 15.0610.1905.28-0
Frequency of Occurrence: All Time
Rooted: No
APP Name: ZenUI Launcher/System

After returning from Android 9 Beta to this version 15.0610.1905.28-0 ZenUI Launcher crashes all the time I have to reload the launcher often this is annoying me already was without this problem in Beta comes out of Android 9 Beta to back to stable and I'm more trouble than in the beta software!


  • Do a factory reset. After a downgrade, system apps data incompatibilities is expected
  • I already did that as it is asked to clean everything after install and it still is still failing.
  • pedri.uchiha posted on 2019/8/2 04:18
    I already did that as it is asked to clean everything after install and it still is still failing.

    Hi pedri.uchiha ,

    Please try clearing cache and data of ASUS Launcher and check again.
    Is your current firmware version WW-15.0610.1905.28? If yes, we would suggest that you update to the latest version of Android Oreo - WW-15.0610.1907.32.

    If the problem is still appearing, could you show us a screenshot or short video of the problem?
    Do any certain actions on the phone cause ZenUI Launcher to crash?
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Thank you :)
  • Hi Jei,
    I have a similar problem, where ZenUI crashes after I install a new app from play store. It just restarts and then everything OK. 
    I have the recent firmware. Will try to clear cache and see if behaves different. 
  • Not solved, the device even updated in the latest version .32 does not solve ZenUI continues to crash and nothing resolves, nor clearing the application data and the system was installed cleaning all data, so does not solve doing factory reset also the problem is in ZenUI Launcher that has problems
  • У меня такая проблема была я скачал Интерфейс_ZenUI_5.0.1.35_180531_1.apk и проблема исчезла
  • I'm having the same problem, even with the latest firmware WW-15.0610.1907.32 and after a factory reset.
This discussion has been closed.