Mobile data doesn't turn on

Model: ZE620KL
Firmware/APP Version: 9
Frequency of Occurrence: Always
Rooted: No
APP Name: The ZenFone 5

After ASUS showed there was an update and I accepted it, my smartphone sttoped its mobile data, never turns on, no matter what I do.. But I need to use it!


  • Hi andre.luiz.lima.1997,

    We would suggest you check:
    [ZenFone/ZenPad] Can't use mobile networks

    If the problem still appears, please tell us your firmware version and mobile network provider.
    Firmware version:
    Settings > System > About Phone > Software information

    Thank you :)
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