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Asking some infos on a couple of BSODs on UX331UN EG016T

loryrockq
Star I
System: Windows 10
Battery or AC: Battery
Description: Asking some infos on a couple of BSODs
Model: UX331UN EG016T
Frequency of Occurrence: Sometimes
Reset OS: No

Hi there, first post on this forum. I have a ZenBook UX331UN EG016T which I bought a year ago now and since a couple of months it started displaying some BSODs with the following codes: VIDEO_DXGKRNL_FATAL_ERROR and DRIVER_POWER_STATE_FAILURE. I've sent the pc to repare a first time and nothing changed, this blue screens continued happening, then I temporarily solved the first error code by replacing the Intel video driver because a non correct version was running on the pc, apparently causing the problem. It ran good for a few weeks and then again the same two codes started appearing. I was asked to install the chipset driver and the Intel Management Engine Interface, but nothing was resolved. All the routine procedures, such as reinstalling OS, reinstalling BIOS, drivers, so on and so fourth, were executed. My question is: The pc is completely new; I bought it because it could be useful to me, speaking of its technical qualities, as a machanical engineering student, in terms of its potencial to run some simulation softwares and similars. Does this problems occur to other users of the same model?
34 REPLIES 34

RAJU_MSC_MATHEM
Zen Master I
mate91 posted on 2019/7/9 04:48 Hello RAJU2529 and thanks for your help! I have read about the file here: https://www.exefiles.com/ ...
commmands
Dism.exe /Online /Cleanup-Image /StartComponentCleanup /Resetbase /Defer Dism.exe /Online /Cleanup-Image /StartComponentCleanup Dism.exe /Online /Cleanup-Image /RestoreHealth

RAJU2529, how can you say that is a nvidia drivers problem? I think it's an intel graphic driver problem, because another issue is the brightness that doesn't work.

RAJU_MSC_MATHEM
Zen Master I
giacomo.damiano.1988 posted on 2019/7/13 10:04 RAJU2529, how can you say that is a nvidia drivers problem? I think it's an intel graphic driver pro ...
FOR BRIGHTNESSS , intel driver is proble. reinstall generic intel driver 6952 version.

mate91
Star II
Last edited by mate91 on 2019/7/22 21:32 Hello RAJU2529 I have just had again BlueScreen - VIDEO_DXGKRNL_FATAL_ERROR Could you please let me know if this is still the same file? Or maybe vide drivers this time? Link to the dmp file generated after the error: https://ufile.io/nlzujhpg Thanks so much for your help! Mateusz

mate91
Star II
Update 22.07.2019: I had another BlueScreen just after I deleted graphics card drivers using DDU in safe mode, and installed the newest Intel and NVIDIA drivers. Again VIDEO_DXGKRNL_FATAL_ERROR. The second dmp file: https://ufile.io/nhl39672