Cracking sound

iamaron24iamaron24 Level 1
edited September 2020 in ZenFone Max Pro Series
ZF Model:
Firmware/APP Version:
Frequency of Occurrence:
APP Name:

Why there was a cracking sound while playing ML and Youtube at 50% volume..pls help


  • Hi iamaronpaul

    Good day
    What's your phone’s firmware version (Settings > About > Software information > Build number)
    We can't replicate the problem on test model.
    Please provide any videos available that would show this matter.
    Thank you for your feedback and have a nice day :)
  • Selena_ASUS posted on 2019/2/27 10:24
    Hi iamaronpaul

    Good day

    Maybe on Firmware : WW_16.2017.1901.046

    Me same too :( When playing PUBG :(
  • Last edited by januspacis on 2019/3/1 01:23

    I got the same problem but I have an update from local service center [today]
    here's the thread here
  • Selena_ASUS posted on 2019/2/27 11:24
    Hi iamaronpaul

    Good day
    Hello, The cracking sound is can be heard in other apps while on smmi test there's none. I've already went to service center when they check the phone they didn't acknowledge it as a defect because there's no cracking sound on smmi test. . Can we at least get any updates for what this cracking is?

    firmware: OPM1.WW_Phone-15.2016.1901.186-20190121
    Android version: 8.1.0
  • Hi all

    Thank you for your feedback
    Did the crackling sound happen when you connect to wifi or use mobile internet?
    Please help to confirm, I've passed the case over to our service team.
    Thank you:)
  • Hi all

    Good day
    A new firmware version WW-16.2017.1903.065 for ZB631KL has been released
    We would advise you to update to the latest firmware. It could improve sound cracking.
    Please check update in Settings > System > System updates,
    If this problem still exists in this version, please let us know.
    Thank you and have a nice day:)
This discussion has been closed.