Problem with new update
ZF Model: ZB631KL
RAM: 4G
Firmware/APP Version: Android 9
Frequency of Occurrence: regulary
Rooted: No
APP Name: bluetooth
Last edited by lessey on 2019/5/14 20:44
Need help!!!
After the last update of the system (Android 9 appeared on my phone) can't use it in my car (KIA). Bluetooth does not work.
The problem is not in pairing the devices - the connection presents, contacts ang call list are loadedto the car, I even can play media from the phone thru the car systen... But I can not use PHONE. Car system does not 'see'any incoming and outciming (from the phone) calls. If I try to make calldirectly from the car system, this call appears for amoment on the screen of the carsystem, then I see the message 'The call is ended' and the call is continuing only in phone, the car system works in its common way - radio etc.
Trying toreset the phine and the car system give no result. Pairing another phone using Android 9 (Nokia 8) with the car system shows no problems - everything works without mistakes.
Whats the problem with Asus and Android 9???? Shall I wait for solvingthis problem or I need to look for another phone (another brand)??? May be there is away toreturn Android 8 to my phone???
RAM: 4G
Firmware/APP Version: Android 9
Frequency of Occurrence: regulary
Rooted: No
APP Name: bluetooth
Last edited by lessey on 2019/5/14 20:44
Need help!!!
After the last update of the system (Android 9 appeared on my phone) can't use it in my car (KIA). Bluetooth does not work.
The problem is not in pairing the devices - the connection presents, contacts ang call list are loadedto the car, I even can play media from the phone thru the car systen... But I can not use PHONE. Car system does not 'see'any incoming and outciming (from the phone) calls. If I try to make calldirectly from the car system, this call appears for amoment on the screen of the carsystem, then I see the message 'The call is ended' and the call is continuing only in phone, the car system works in its common way - radio etc.
Trying toreset the phine and the car system give no result. Pairing another phone using Android 9 (Nokia 8) with the car system shows no problems - everything works without mistakes.
Whats the problem with Asus and Android 9???? Shall I wait for solvingthis problem or I need to look for another phone (another brand)??? May be there is away toreturn Android 8 to my phone???
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Comments
Good day
Does bluetooth problem only happen to phone calls?
Please kindly test it under safe mode. (safe mode: https://www.asus.com/support/faq/1005163)
If you would like to downgrade firmware, please kindly bring your phone to a local service.
Sorry for any inconvenience this may cause.
Please help to confirm, Thank you:)
Tomorrow I'll try safe mode, tnx
And frankly spesking, the problem is not only with phone caals. The problem is with ANY voice calls, i.e.phone, whatsapp, skype, viber etc
Hi lessey
Good day
Please try to check in setting> system>reset option >reset wi-fi, mobile&bluetooth.
Is there any error message pop on when you encounter this problem? If yes, please kindly show me your screenshot
Please tell me what the model of the car and the version of sync system you are using
If possible, please help to use other different phone for a check.
Thank you
Hello Selena
I'll try to reset BT, but sure it won't help - I've already reset my phone ro factory settings twice.
There is no error message in the phone or in the car system.
The car is KIA Mohave 2017 using Android 2.3.4. What doyou mean asking about sync system? Where can I see its version?
Other phones work with the system without any problem. My Asus worked with it before the last update too.
Nothing has changed after the connections reset