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ASUS 5z slow charging speed after January security patch.

nickbipul
Star I
Model: ZE620KL
RAM: 6G
Firmware/APP Version: Version WW-90.10.138.181
Frequency of Occurrence: Always
Rooted: No
APP Name:

Last edited by nickbipul on 2019/2/28 06:49 I have suddenly been experiencing slow charging on my ASUS 5z after January security patch before i get my ASUS 5z charged up in just a hour but now it takes more than 2 hr to fully charged. Now it seems like fast charging have been switched off with the update.i request asus to please see this matter and fixed it as soon as possible...
67 REPLIES 67

solomon1
Star I
Restart the phone just before charging..it works that time

ServiceE_Asus
Star I
iuliubalas03 posted on 2019/4/15 20:23 The problem is not resolved. Asus please do something fast.
Hi iuliubalas03, Good day. May I know whether your device model is ZS620KL? Thank you.

ServiceE_Asus
Star I
Hi tutu.sidhartha and All, Good day. I've texted you by PM, please kindly check your message box. We would appreciate your reply.

iuliubalas03
Star I
Emilee_ASUS posted on 2019/4/17 17:56 Hi iuliubalas03, Good day.
Yes, my device model is ZS620KL

iuliubalas03
Star I
I am sorry to say this Asus, but you are extremely disrespectful to your costumers. This slow charging problem is still here after a long period of time. It takes more than 4 hours to full charge and "ai charging" can't be deactivated. I only can charge my device over night. Even a 4 year's old  and cheap phone charges faster. I was trusting You, but this is my last Asus phone.