Viber calls problem over wifi

agacrasitagacrasit Level 1
edited September 2020 in ZenFone 5 Series
Model: ZS620KL
Firmware/APP Version:
Frequency of Occurrence: Every audio&video calls
Rooted: No
APP Name: Viber Messenger

Last edited by agacrasit on 2019/4/16 17:12

I can chat with viber over the wireless network, but I can't make a call. I have tried over different phones and different operating systems. I just have this problem in my Asus Zenfone 5Z. I can make all calls seamlessly via mobile data.


  • thats problem with ur ISP of ur Wifi
  • bharathi91 posted on 2019/4/16 20:13
    thats problem with ur ISP of ur Wifi

    I tried a different phone over the same wireless network. Calls are working seamlessly.
  • Last edited by Emilee_ASUS on 2019/4/17 15:45

    Hi agacrasit ,

    Good day.
    Is your firmware currently on the WW- Viber app on ver.
    If yes. Please kindly show me more details as below:
    (1.) Click settings > apps & notifications > see all apps >Viber > storage & memory >clear storage & cache
    (2.) Does this problem appear if you connect different AP/ router?
    (3.) Please show me this error message when you encounter this problem.

    Thank you.
  • Hi Emilee_ASUS,

    Thanks for replying.

    I have already tried both of them, had done many research and tried over and over again. You have told the same ways of solution before and I ,again, tried. Consequently, nothing works and I would be more than glad to receive a solution that actually works.
    You can find the screen record here
  • Hi agacrasit ,

    Thanks for your help.
    Have you tried to check this problem if you connect to a different AP/ router?
    I suggest you update the Viber to the latest version

    If this problem still persists, for exclude caused by software, please kindly try to backup phone files and factory reset.
    Sorry for any inconvenience.
This discussion has been closed.