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Wigig not listed WW-15.1630.1902.80

kadib001kadib001 Level 1
edited September 2020 in ROG Phone
Model: ZS600KL
RAM: 8G
Firmware/APP Version: WW-15.1630.1902.80
Frequency of Occurrence: Always
Rooted: No
APP Name:

Last edited by SasukeVita on 2019/4/2 21:18

I just bought wigig

I follow the same instruction like

I place rog phone near to wigig

I wait wigig led from blue to blinking orange. But no list wigig there

Im using latest firmware

Change language not work too

Add random network SSID manually is not working too, nothing added

Please help this ruin my holiday :(

Comments

  • Y_ASUSY_ASUS mod
    Hi SasukeVita,

    Please make sure the power adapter is connected. Turn on the power key and connect to HDMI.
    Please also check if there is anything blocking you and the dock.
    For details on how to connect, you can find the WiGig manual here: https://www.asus.com/Phone/ROG-Phone/HelpDesk_Manual/

    If the WiGig is still not shown on the list, we would suggest you check with your purchase store for a replacement or refund, or bring your phone and WiGig to your local service center for a check.

    Service Center: https://www.asus.com/support/Service-Center-All-Countries

    Thank you :)
  • kadib001kadib001 Level 1
    Last edited by SasukeVita on 2019/4/5 19:30

    there is nothing blocking phone and the dock. i place the phone very near to dock like in the screenshot

    same wigig problem case:
    https://www.asus.com/zentalk/in/forum.php?mod=redirect&goto=findpost&ptid=253192&pid=1051390
    https://www.asus.com/zentalk/in/forum.php?mod=redirect&goto=findpost&ptid=248985&pid=1059665

    https://www.asus.com/zentalk/in/thread-248985-3-1.html i didnt know how you judge this resolved. there are no feedback from user firmware WW-15.1630.1902.80 if its worked yet


    unfortunately, asus service center indonesia wont support me there, i left my old phone broken since they didnt support and buy new phone (rog phone).

    since my rog phone is taiwan version and WiGig is made in china, asus service center indonesia wont support me.

    is there anything can i do for this? like shipping my WiGig to your service center.
    i wont sent my phone just for this.

    or if your developer is kindly enough to let my try custom firmware to debug WiGig connection in my phone.
    i would like to be a tester if you accept me

    please tell me if you need other information, i can give u the phone and dock SN too
    near.PNG 1018.6K
  • Y_ASUSY_ASUS mod
    Last edited by Jei_ASUS on 2019/4/10 17:09
    SasukeVita posted on 2019/4/3 20:19
    there is nothing blocking phone and the dock. i place the phone very near to dock like in the scree ...
    Hi SasukeVita,

    Please tell me where you purchased the ROG phone and WiGig.
    Could you show us a short video of how you tried to connect WiGig with ROG phone?
    This could help us greatly.
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Do you mean nothing appeared on the list after you turned WiGig settings on? Have you tried turning off Hotspot?
    Is your phone rooted?

    Please also check your PM for a message I have sent you.

    Thank you for your help :)
  • kadib001kadib001 Level 1
    Phone is not rooted, i already sent to my seller so it will be sent to asus service center for check. I will reply your pm later after i got the info
  • Y_ASUSY_ASUS mod
    Last edited by Jei_ASUS on 2019/4/19 11:36
    SasukeVita posted on 2019/4/18 23:30
    Phone is not rooted, i already sent to my seller so it will be sent to asus service center for check ...
    Hi SasukeVita,

    Thank you. If you have sent to the service center already, you may await the service center's result, and contact us again if there should be any further questions.

    Thank you :)
This discussion has been closed.