Phone can't recognize fingerprint

edited September 2020 in ZenFone Max Series
ZF Model: ZB555KL
Firmware/APP Version: ?
Frequency of Occurrence: All the time
Rooted: No
APP Name:

Just bought an Asus Zenfone Max M1, tried to set up my fingerprint but the sensor just reach up to 50%, no matter how many times I put muy fingerprint on it. Tried several times, clean the sensor repeatedly, still the sensor can't read the fingerprint.


  • Hi miel177

    Good day
    What's your phone’s firmware version (Settings > About > Software information > Build number)
    Please help me run the SMMI test to verify if the hardware can function normally.
    For instructions please refer to the link below: ... 4669&highlight=SMMI
    Please help to confirm, thank you:)
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