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Issue msg notification

krusticci
Star I
Hi ALL, please im facing a issue with app notification when my cellphone screen is blocked. I have an Zenphone 5 selfie, Android 7.1.1. I didnt change the original configuration, I dont use the economic battery modelo and all app notifications are on. Tks for any help 😊
5 REPLIES 5

ServiceE_Asus
Star I
Hi krusticci Good day. Please kindly try to update the system to WW-14.0400.1903.065 for a check. (settings> system > system update) If this problem still persists, please check as below steps: (1.) settings> notifications> reset app preferences (2.) Mobile manager > notifications> toggle on all apps to "Allow" (3.) If you would like apps automatically start in background, I suggest you choose not optimized. But, if you mean the notification pop up screen on sleep mode, the feature depends on the app's software design. (e.g. WhatsApp.) Thank you