Can't download large App

edited September 2020 in ZenFone Max Series
I tried to download large app like (HE) it will download for 20 min and stop ,says can't download. I try to fix it but still can't download


  • Hi majorlife896

    Good day
    Please kindly provide me your phone’s model and firmware version.
    Did you connect to wifi or use mobile internet?
    Please kindly provide me your Google play store's version.
    Have you tried the following?
    1. Go to your phone settings>app info>press the three dots on the upper right>reset app preferences>reset apps
    2. Please kindly restore and uninstall update the Google Play and Google service app for a check.

    Please help to confirm , thank you:)
This discussion has been closed.