Emilee_ASUS posted on 2019/3/13 07:25 Hi Evil_Sylar ,
Good day.
Hi Emilee, actually this is a random issue. Sometimes it fast charges and sometimes it doesn't. It happens randomly. I have tried many QC3 compatible chargers too but it is the same on all.
And yes i also encountered it after 181 update. Before 181 update the problem was not there. Please solve this issue soon.
adityajena93 posted on 2019/3/16 10:33
Guys, these are the same problem in Android pie for pixel device you just need to Google it.
but my 5Z was on Pie since december and the charging issue wasnt there in previous software builds. charging issue started happening only after 181 version update.
so something is wrong with new 181 zenui update for sure!
I am also facing this issue with January updates now i have updated the firmware with Ww.ZS620KL_90.11.162.45.201903311. Even though slow changing rate is still there.
Note: Here's charging condiction without enabling AI charging when using the Asus adapter to charging. 0%~70% -> 2A Quick charging70%~90% -> 1.5A Normal charging90%~100% 1A Slow chargingAfter 100% -> on Trickle charging for a while, then turn to stop charging Thank you.
Hello Emilee the QC slow charging issue is there on WW- 90.11.162.45 too. It still exists. I upgraded to the latest firmware and i still face slow QC3 charging. Tried 3 different QC3 chargers including stock charger. Same behavior on all.
I have ASUS 5z and it's working well but last update give me so bad experience the update billed no. WW-90.10.138.181 that update I have same problem face it's 1. Slow changing problem it's take 4hr to 10%to 100% changing 2. Problem was double screen open than restart the all page and 3. One is slow internet facing on my phone now what I do . Fast i do factory reset sameone suggest me I done that but I face the same problem than I wait for new update now it's come the billed no. 90.11.162.45 I update it but I face a same problem in charging. But double screen problem it's solve but big problem was not solve so now what is do to that problem to solve and my phone working well please help me.
Please release a update to fix this slow changing problem help. Me 😞😞
I am on 90.11.162.45 and experiencing a very slow charging. Since I bought this phone, I never changed adapter or any setting. Untill recent update it was charging quite fast and now it takes looooong to recharge ....very painful
How can you guys be so irresponsible at asus. We have been facing this issue right from .181 jan update. How can you not fix such a major bug. I would be forced to sell this device else. Bye bye Asus forever.
Good day.
The slow charge problem, we will improve this problem and also expected to conduct a software update plan in the subsequent system version. For further information, please stay tuned with ZenTalk forum. https://www.asus.com/zentalk/forum.php?mod=forumdisplay&fid=39
Thanks for your patience and understanding.
Comments
Good day.
The charging slowly problem is under investigation.
Do you also encounter a problem of Quick charge not work after the update WW-90.10.138.181?
Thank you.
Good day.
I've texted you by PM, please check your message box.
We would appreciate your reply.
Hi Emilee, actually this is a random issue. Sometimes it fast charges and sometimes it doesn't. It happens randomly. I have tried many QC3 compatible chargers too but it is the same on all.
And yes i also encountered it after 181 update. Before 181 update the problem was not there. Please solve this issue soon.
but my 5Z was on Pie since december and the charging issue wasnt there in previous software builds. charging issue started happening only after 181 version update.
so something is wrong with new 181 zenui update for sure!
Hi Emilee, is there any solution for this issue yet?
Hi All,
Good day.
The QC charge problem and Slow charge are different.
Could you kindly tell me which one do you encounter?
A new firmware will be published recently, please wait for the next update WW- 90.11.162.45.
Or I would suggest you update manually.
For instructions please refer to the link below:
http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=1158
Note:
Here's charging condiction without enabling AI charging when using the Asus adapter to charging. 0%~70% -> 2A Quick charging70%~90% -> 1.5A Normal charging90%~100% 1A Slow chargingAfter 100% -> on Trickle charging for a while, then turn to stop charging
Thank you.
Hello Emilee the QC slow charging issue is there on WW- 90.11.162.45 too. It still exists. I upgraded to the latest firmware and i still face slow QC3 charging. Tried 3 different QC3 chargers including stock charger. Same behavior on all.
Please release a update to fix this slow changing problem help. Me 😞😞
Will you please give us a fix for this issue ??
Good day.
The slow charge problem, we will improve this problem and also expected to conduct a software update plan in the subsequent system version. For further information, please stay tuned with ZenTalk forum.
https://www.asus.com/zentalk/forum.php?mod=forumdisplay&fid=39
Thanks for your patience and understanding.