Last edited by Jei_ASUS on 2019/2/12 11:16
Hi gulapaadrian_11,
Is the problem you cannot call/text, or no mobile network?
1) Please try resetting your network. (Settings > Connections > More > Network settings reset.)
2) Please tell me your SIM carrier
3) Please show me a screenshot of the signal strength when the problem appears.
(Settings > System > About phone > Status > SIM status)
4) Please change to another SIM card by another carrier, and check if the problem still appears.
Please also put your SIM card into other phones and check if the problem appears.
5) What kind of location does this happen? Are you in any building/ on a transportation/ in the basement/indoors or outdoors? Could you tell me the approximate location?
Please check in other locations as well.
Thank you 🙂
