Could not start media recorder problem

[jas_arellano201]

Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201901/20/230833uqsr6ozhvvbo6vvp.png
APP Name: Camera
Rooted: No
Frequency of Occurrence: Always
RAM: 4G
Firmware/APP Version: 15.2016.1811.338-20181206/2.0.002 (2913-00)
ZF Model: ZB602KL

My stock camera app could not record any videos. Other apps seems to work fine but the default camera could . Please can anyone shed light on this problem ......

[Y_ASUS]

Last edited by Jei_ASUS on 2019/1/21 14:03 Hi jas.arellano2013, Could you try clearing Camera data? Please check if clearing camera data the problem could be improved. If not improved, please back up your data and try a factory reset. Sorry for the inconvenience.

[jas_arellano201]

Jei_ASUS posted on 2019/1/21 14:02 Hi jas.arellano2013, Could you try clearing Camera data?

Hi Jei, Thank you for your help.. I cleared the Camera data and it works now! Thanks a lot!!

[Y_ASUS]

jas.arellano2013 posted on 2019/1/26 11:43 Hi Jei, Thank you for your help.. I cleared the Camera data and it works now! Thanks a lot!!

Hi jas.arellano2013, You're welcome! 🙂

[rt160918]

How to solve this issue